About Immi Solution

Who we are

Immi Solution is a migration and education consultancy based at Level 1, 123 Collins Street, in the centre of Hobart. Our team brings together a registered migration agent, education counsellors and English test trainers, so you can plan your study, your visa and your test preparation with one team.

We work with international students, skilled workers, employers and families. Some clients already live in Tasmania; many contact us from overseas. We meet in person at our office or by phone and video call.

Beyond Hobart, we have an office in Launceston for northern Tasmania, an India office in Ahmedabad, and branch contacts in Sri Lanka and Bangladesh, so many students meet our team before they leave home. See all our offices.

What we help with

• Australian visas: student, graduate, skilled, Tasmania state nomination, employer-sponsored, partner, parent and visitor visas, plus refusals and reviews.
• Study abroad: course and provider choice, admissions and student visa preparation for Australia, Canada, New Zealand and the USA.
• Coaching: PTE Academic, IELTS and NAATI CCL preparation.
• Career and settling in: the Professional Year, recognition of prior learning and trade courses, health cover, scholarships and student support.

How we work

1. We listen first We ask about your goals, your history and your deadlines before suggesting anything.
2. We are honest about your options If a visa is unlikely to succeed, we tell you, and we explain the alternatives and the risks.
3. We put it in writing Before any visa work starts you receive a written service agreement and an estimate of our fees and the government charges.
4. We keep you informed You know what has been lodged, what the Department of Home Affairs has asked for and what happens next.

Where your matter needs a lawyer, or a licensed adviser in another country, we tell you so and explain why.

In the community

You will find our team beyond the office too: at seminars and information sessions for students and skilled workers, at education expos and at community events. In 2022 we were the gold sponsor of the Hobart Champions League. Our photo gallery shows the team, our office and these events.

The standards we follow

Immigration assistance in Australia must be given by a registered migration agent or an Australian legal practitioner. Our registered migration agent follows the Code of Conduct for registered migration agents (opens in a new tab), which requires agents to act lawfully, in their clients' best interests, with professional competence and with confidentiality. The Code also requires agents to give clients the official Consumer Guide.

Our education counsellors follow the Australian standards for education agents who recruit international students, and our education team includes counsellors trained through PIER's Qualified Education Agent Counsellor (QEAC) program.

Feedback and complaints

If you are unhappy with our service, please tell us first so we can put it right: email info@immisolution.com or call (03) 6288 7033. If you are not satisfied with our response about migration assistance, you can make a complaint to the Office of the Migration Agents Registration Authority (OMARA).