Privacy policy
This policy explains what personal information Immi Solution collects through this website and our services, why we collect it, who we share it with and how you can access or correct it.
Effective date: 14 November 2026
This privacy policy explains how IMMI SOLUTION — Migration & Education Consultants ("Immi Solution", "we", "us") handles personal information. Personal information means information or an opinion about an identified person, or a person who can reasonably be identified. We handle personal information in line with the Australian Privacy Principles (APPs) in the Privacy Act 1988 (Cth). This policy covers our website, www.immisolution.com, and the services we provide to clients.
Summary
- We collect the details you choose to send us through our enquiry and assessment forms, by email, by phone or in person. Our forms also record your IP address to help stop spam.
- We use your details to answer your enquiry and, if you become a client, to provide the service you ask for.
- Our website does not set its own cookies for visitors. If we turn on Google Analytics, Google sets cookies, and you can opt out.
- We share your information with others (for example an education provider or the Department of Home Affairs) only when you instruct us to as part of a service, when you agree, or when the law requires it.
- You can ask to see or correct the information we hold about you at any time.
What information we collect
Enquiry and visa assessment forms
When you send an enquiry through our contact form or the visa assessment form, we collect the information you type in. Depending on the form, this can include:
- your name and email address
- your phone number (optional)
- the topic you need help with
- where you are located
- your citizenship and age range
- your education, English test results, occupation and work experience
- your message, and the page of our website you sent the form from
Please do not include passport numbers, health information or other sensitive details in a website form. If we need them, we will ask for them in a secure way once you are a client.
Technical information that protects our forms
To stop spam and misuse, each form carries a signed timestamp. It tells our server when the form was opened, so we can reject forms sent by automated programs. The timestamp does not identify you.
When you send a form, we record your internet (IP) address with your enquiry. We use it to detect and prevent spam and abuse. Our server also keeps a coded (hashed) version of the IP address, with the times of recent enquiries, to limit how many enquiries can be sent from one connection in an hour.
Information you give us as a client
If you engage us for migration advice, education counselling or coaching, we collect the information we need to provide that service. This can include identity documents, education and work records, English test results, family and relationship details, financial information and, for some visas, health or character information. We explain what we need and why before we collect it.
Phone, email and visits
If you call, email or visit our office, we keep a record of your contact details and what you asked us so we can help you and follow up.
Why we collect and use it
We collect and use personal information to:
- reply to your enquiry and give you general information about your options
- arrange a consultation and prepare for it
- provide the services you engage us for, such as visa applications, course admissions and test coaching
- meet our legal and professional obligations, including those of registered migration agents
- keep our website and forms secure and prevent spam and abuse
- understand how people use our website so we can improve it (only if analytics is turned on)
We will not use your details for marketing unless you agree, and you can ask us to stop at any time. We do not sell personal information.
You can contact us without giving your full name, for example to ask a general question by phone. To reply to a form, we need a way to contact you. To give advice about your own situation or act for you, we need to know who you are.
How our website handles your enquiry
- You send the form Your details travel to our web server over an encrypted (HTTPS) connection.
- We check it The server checks the signed timestamp and your IP address to filter out spam.
- We store it Your enquiry, the date and time, and your IP address are saved in a protected file on our web server. This file cannot be opened from the internet.
- We email it to our team A copy is sent to our business email inbox, where our staff read it and reply to you.
Only authorised staff can see enquiries. Staff may also view stored enquiries in a password-protected area of the website. That area uses a login cookie for staff only; it does not affect visitors.
Cookies, analytics and other services
Cookies
Our website does not set its own cookies for visitors. The forms work without cookies.
Google Analytics
We may use Google Analytics 4, a service from Google, to understand how visitors use our website. When it is turned on, it uses cookies and similar technology to count page visits, clicks on our phone and email links, and completed enquiry forms. The information is sent to Google, which may store it outside Australia. Google Analytics reports to us in summary form; we do not use it to identify individual visitors.
You can block Google Analytics with the Google Analytics opt-out browser add-on (opens in a new tab), or by blocking cookies in your browser settings. You can read how Google uses information in the Google Privacy Policy (opens in a new tab).
Google Maps
The map on our contact page does not load until you select "Show the map". When you do, the map loads from Google, and Google may collect information such as your IP address and set its own cookies. Links to directions open the Google Maps website.
Social media and other websites
Our website links to our Facebook and Instagram pages and to official government websites. These are links only. If you follow them, the other website's own privacy policy applies.
Who we share information with
We share your personal information only in these situations:
- When you instruct us as part of a service. For example, we send your documents to an education provider when you ask us to apply for a course, or lodge an application with the Department of Home Affairs, a skills assessing authority or a state nomination program when you engage us to do so.
- Service providers who help us run our business. These include our website hosting and email providers. They may only use the information to provide their service to us.
- When you agree, for example to a family member or another adviser you name.
- When the law requires or allows it, for example in response to a lawful request from a government agency or a court.
Sending information overseas
Many of our clients live outside Australia, so we often send information to people overseas: to you, to your family, or to people you ask us to deal with. When you ask us to help you study in Canada, New Zealand or the USA, we send your application to education providers in that country.
Some of our service providers, such as email and analytics providers, may store information on servers in other countries. We take reasonable steps to make sure they protect your information. Where we send information overseas because you instructed us to, the privacy laws of that country apply to the recipient.
Sensitive information in client files
Some visa and study applications need sensitive information, such as health, criminal record, racial or ethnic origin, religion or relationship details. We collect sensitive information only with your consent and only when it is needed for the service you engage us for. We handle it under our written client agreement, keep it confidential and use it only for that service. Our registered migration agent must also follow the confidentiality rules in the Code of Conduct for registered migration agents.
How we protect your information
- Our website uses an encrypted HTTPS connection.
- Stored enquiries are kept in a protected location on the server that the public cannot reach.
- Access to enquiries and client files is limited to staff who need it, and staff logins are password protected.
- Our forms include spam filters and limits on repeated submissions.
No system is completely secure. If a data breach is likely to cause serious harm to you, we will tell you and, where the law requires it, the Office of the Australian Information Commissioner (OAIC).
How long we keep it
We keep website enquiries for as long as we need them to respond to you and keep a record of our contact. If you do not become a client, you can ask us to delete your enquiry.
We keep client files for the time required by law and by the professional rules for registered migration agents. When we no longer need information, we securely delete or destroy it, or remove details that identify you.
Access and correction
You can ask for a copy of the personal information we hold about you, and ask us to correct it if it is wrong, out of date or incomplete. Contact us using the details below. We may need to confirm your identity first. We will respond within a reasonable time and tell you if there is a lawful reason we cannot give you access or make a change.
Privacy complaints
If you think we have mishandled your personal information, please tell us first so we can put it right. Email or write to us and explain what happened. We will look into it and reply to you in writing.
If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC) (opens in a new tab). The OAIC usually expects you to complain to us first and give us a reasonable time to respond.
Contact us about privacy
Immi Solution
Level 1, 123 Collins Street, Hobart TAS 7000
Email: info@immisolution.com
Phone: (03) 6288 7033
Changes to this policy
We may update this policy when our services, website or the law changes. The date at the top of this page shows when it last changed. Please also read our terms of use.
