Terms of use

Effective date: 14 November 2026

About these terms

This website is run by Immi Solution (IMMI SOLUTION — Migration & Education Consultants), Level 1, 123 Collins Street, Hobart TAS 7000, Australia. In these terms, "we", "us" and "our" mean Immi Solution, and "you" means anyone who visits or uses the website.

By using this website, you agree to these terms of use. If you do not agree, please do not use the website. Our privacy policy explains how we handle personal information.

General information only, not legal advice

The information on this website is general information about visas, study, English tests and related services. It is not legal advice or immigration advice for your situation. It does not take into account your personal circumstances, your visa history or your goals.

Two people who seem to be in the same position can have very different options. Before you make a decision or lodge an application, get advice about your own case from a registered migration agent or an Australian legal practitioner. You can book a consultation with us for this.

When you become our client

Reading this website, sending an enquiry, using the visa assessment form or receiving a general reply from us does not make you our client. We do not act for you until we both sign a written service agreement.

Before any visa work starts, we give you that written agreement and an estimate of our professional fees and the government charges. The agreement, not this website, sets out the work we will do for you and the terms of that work.

Who gives immigration assistance

In Australia, immigration assistance (help with a visa application, a sponsorship or nomination, or a review) must generally be given by a registered migration agent or an Australian legal practitioner. A few limited exceptions apply, such as close family members. At Immi Solution, migration advice and visa applications are handled by our registered migration agent. The agent's name and Migration Agents Registration Number (MARN) appear at the bottom of every page. You can check any agent on the official register of migration agents (opens in a new tab), or read our guide on how to check a migration agent is registered.

Our education counsellors help with courses and admissions, and our trainers run English test coaching. They do not give immigration advice.

Information on this website about other countries is general only:

• Canada: paid advice or representation on a Canadian immigration application must come from an authorised representative, such as a licensed member of the College of Immigration and Citizenship Consultants or a Canadian lawyer (or a notary in Québec).
• New Zealand: advice on New Zealand visas generally requires a New Zealand licensed immigration adviser. The main exception is advice on student visas applied for from outside New Zealand.
• United States: we help with admissions and student visa preparation. We are not US attorneys and do not give US legal advice.

Accuracy and currency of information

We aim to keep this website correct and up to date. Most pages show the date they were last reviewed. However, visa rules, fees, thresholds, English test scores, occupation lists and processing times change often, sometimes with little notice. Information that was correct on the review date may not be correct when you read it.

Always check current requirements on the official website before you act. For Australian visas, this is the Department of Home Affairs (opens in a new tab) website. For study, check the education provider's website. For English tests, check the test owner's website. If our website and an official source are different, the official source applies.

No promise of visa or admission outcomes

Visa decisions are made by the Department of Home Affairs or the relevant foreign government. Admission decisions are made by education providers. Skills assessments are made by assessing authorities. We cannot control these decisions, and nothing on this website is a promise that you will receive a visa, an invitation, a nomination, a place in a course, a scholarship or a test score.

Examples, case types and general descriptions on this website show how rules may work. They do not predict the result of your application.

Links to other websites

This website links to other websites, such as government departments, regulators, test owners and education providers. We include these links because they may help you. We do not control those websites and are not responsible for their content, accuracy, availability or privacy practices. A link does not mean we endorse the other organisation or its products.

Our social media pages are run on third-party platforms, and their own terms and privacy policies apply when you use them.

Copyright and intellectual property

Unless we say otherwise, the text, design, graphics, logos and photos on this website are owned by or licensed to Immi Solution. Australian copyright law protects them.

You may view, download and print pages for your own personal, non-commercial use. You must not copy, republish, sell or change our content, or use our name or logo, without our written permission. You may link to any page of this website, as long as the link is fair and does not suggest that we endorse you.

Some photos on this website are illustrative. They help explain a topic and do not show real clients, and the people in them are not describing their own visa or study results.

Using our forms

Our contact and visa assessment forms let you ask us a question or request a consultation. When you use them, you agree to:

• Give information that is true and correct to the best of your knowledge
• Only send information about another person (such as a partner or family member) if you have their permission
• Not send passport numbers, financial records or identity documents through the forms; we ask for documents through a secure process after you become a client
• Not send spam, advertising, abusive or offensive messages
• Not use automated tools to submit forms, and not try to damage, overload or gain unauthorised access to the website

A form answer gives us a starting point only. Any reply we send before a written agreement is general information, not advice you should rely on. We may ignore or delete messages that break these rules. How we handle form information is explained in our privacy policy.

Limitation of liability

Nothing in these terms excludes, restricts or changes any right or remedy you have under the Australian Consumer Law or any other law that cannot lawfully be excluded. The Australian Competition and Consumer Commission explains these consumer rights and guarantees (opens in a new tab).

Subject to that, and to the extent permitted by law:

• we provide this website and its general information "as is", without any promise that it is complete, current or free from errors;
• we are not liable for any loss or damage (including indirect or consequential loss) that comes from using this website, relying on its general information, or being unable to use it; and
• we do not promise that the website will always be available or free from viruses or other harmful code.

Where our liability cannot be excluded but can be limited, our liability is limited, at our choice, to supplying the services again or paying the cost of having them supplied again. Our responsibilities for paid work are set out in the written service agreement with each client.

Governing law

These terms are governed by the laws of Tasmania, Australia. You and we agree to submit to the non-exclusive jurisdiction of the courts of Tasmania and the courts that can hear appeals from them.

If any part of these terms is found to be invalid or unenforceable, that part is removed and the rest of the terms continue to apply.

Changes to these terms

We may update these terms of use from time to time, for example when the law or our services change. The updated terms apply from the date they are published on this page. The date at the top of this page shows when they were last reviewed. Please check this page each time you use the website.

Contact us

If you have a question about these terms, please contact us:

• Email: info@immisolution.com
• Phone: (03) 6288 7033
• Post or in person (by appointment): Level 1, 123 Collins Street, Hobart TAS 7000, Australia

You can also use our contact page.